📥 REFUNDS AND EXCHANGES:
NO REFUNDS FOR ANY REASON. ALL SALES ARE FINAL!
We will only accept exchanges if made within 7 days of delivery in the case that you are not fully satisfied with your order.
Return of items will only be accepted for exchange of another of equal or greater value. Items will only be accepted in the same condition as when purchased without any signs of wear, tear or use of the rugs. Since our shop professionally washes and soften our rugs after the weaving process, it is a costly step to repeat the washing and cleaning processes of the rugs after they are returned to our inventory. We ask for rugs not be purchased for the purpose of use for events and special occasions and then returned. We hope you understand why we have to take these measures and incorporate these terms into our shop policy.
The following items CANNOT be returned or exchanged because of nature unless they arrive damaged or defective, we cannot accept returns for:
* Custom or personalized orders.
* Items on sale.
CONDITIONS FOR RETURNING ITEMS:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
🏦 ”OUR LAYAWAY POLICY FOR CUSTOM ORDERS”
For your convenience: A LAYAWAY program is now available for custom orders. Layaway plan payments are scheduled as follows:
-1st payment of 1/3 deposit down when you place your custom order.
– 2nd payment of 1/3 due at the completion of rug weaving.
– 3rd payment of 1/3 for the remaining balance is due after completion of the washing and drying processes.
It will be discussed with each customer when increment payments become due with each step of the custom order. Layaway items are shipped after completion of all payments.
In the event of cancellation of your custom order after 14 days a restocking fee of 10% of the sale amount will be applied to cover the costs of materials and labor.
📦 SHIPPING AND HANDLING
Rugs ship from Morocco with FedEx (takes 3 to 5 business days), Moroccan Post Office (takes to 7 business days) or DHL Express (takes 3 to 5 business days). (Method depends on size of the item).
If you live outside the U.S, please contact us for a shipping estimate to your country.
👩✈ CUSTOMS DUTIES & TAXES
All import duties and taxes are the buyer’s responsibility and not included in the sale price of the rug. For U.S. and Canada clients, there are no taxes and customs charges on handmade wool rugs due to a Free Trade Agreement between Morocco and the USA and Canada. For all other buyers please inquire with the customs office of your country for additional costs prior to your purchase.
📰 THINGS to KNOW:
🌀 All of our items are GENUINE, AUTHENTIC and HANDMADE with no chemical products and artificial ingredients. Our rugs are also eco-friendly. Compare the quality and prices to other competitors. We surpass excellence with all these features.
💠 Our vintage rugs are in great and impeccable like new condition; clean, fresh and sanitary. We do repair restoration for our vintage rugs as needed (fringing, binding, reweaving, patching holes and cleaning to restore it to new condition).
CARE INSTRUCTIONS 📋
Our rugs are very low maintenance. Natural wool rugs are stain resistant and easy to self-clean. No need for professional cleaning by carpet cleaning companies.
You can dry clean carpets by vacuuming them to remove dirt and grime.
To clean accidental soiling on the rugs, mix Tide or Aerial detergent with the Color Guard option in cold 💦 water. Add some Downy Fabric Softener to the mix to help keep the rugs soft. Typically 1/4 cup of detergent is for a smaller rug. You can dilute the ingredients in water accordingly for the size of the carpets that needs to be cleaned.
🏵 OUR PROMISE AND GUARANTEE
We guarantee exceptional quality and excellence in our craftsmanship. All pictures show the vivid detail and clear designs of each rug but we are confident it will be even more beautiful up close and personal. Our highest quality wool and natural ingredients along with the softness, texture, brightness and detail of our rugs are no match in the Berber rug industry. Our rugs last a lifetime and withstand wear and tear and are stain-resistant. They can be easily washed and cleaned without color fade or run. Our rugs are a worthy investment with sentiment, tradition and value.